Sonkwo Refunds Policy
Sonkwo will, upon request via this policy, issue a full refund of your purchase within 7 working days if the request satisfies Refunds Policy. You will receive the refund in Sonkwo Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Sonkwo is unable to issue a refund via your initial payment method, your Sonkwo Wallet will be credited the full amount. (Some payment methods available through Sonkwo in your country may not support refunding a purchase back to the original payment method.)
Purchases made with the use of a proxy server, VPN or similar technology may not work at all and will not be eligible for a refund.
How to Request a Refund
You may request a refund or replacement by contact our Customers Support E-mail support@ceasia.hk
Here is an overview of how refunds work with all types of purchases.
Game Activation Key Purchases
Game Activation Key means the serial number which will be activated via certain game platforms, including but not limited to Steam, Uplay, Epic Game Store, Bethesda.net or Rockstar Game Launcher.
You may request a refund or replacement for the purchase of Game Activation Key only if the game activation key is invalid, or the game activation key (including any bonus or beta key) has not been delivered to your account, or the game product is recalled by publisher/developer due to quality issue.
Sonkwo Wallet Refunds
You may request a refund for Sonkwo Wallet funds within 10 days of purchase if they were purchased on Sonkwo and if you haven’t used any of those funds.
Sonkwo Download Game Purchases
Sonkwo Download Game means the game content (including DLC) which can be downloaded and activated via Sonkwo store directly.
You can request a refund for Sonkwo Download Game purchase on Sonkwo within 10 days of purchase and with less than two hours of playtime. DLC purchased from Sonkwo is refundable as well, but the DLC has not been consumed, modified or transferred. Please note that in some cases, Sonkwo will be unable to give refunds for some DLCs (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on store page prior to purchase.
Sonkwo Merchandise
You may request a refund for Sonkwo Merchandise purchased via Sonkwo. Please see the detailed Return and Refund guidelines on the relevant product web page.
Refunds on Pre-Purchase Product
When you pre-purchase a Game Activation Key product on Sonkwo, no matter Game Activation Key (if the key has not been delivered to your account) or Download Game Content or Merchandise, you can request a refund at any time prior to the release of that product. The 10 day/two-hour refund period for Sonkwo Download Game purchase also applies, starting on the game’s release date.
Abuse
Refunds are designed to remove the risk from purchasing products on Sonkwo — not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you.
Last updated October 30th, 2020