CE-Asia Privacy Policy
CE-Asia respects the privacy of its online visitors and customers of its products and services and complies with applicable laws for the protection of your privacy.
1. Definitions
Personal Data below means any information that can either itself identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally Identifying Information. CE-Asia also processes anonymous data, aggregated or not, to analyze and produce statistics related to the habits, usage patterns, and demographics of customers as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates. CE-Asia may share anonymous data, aggregated or not, with third parties.
2. Data Collects and Processes
CE-Asia collects and processes Personal Data for the following reasons including but not limited to:
A. It is necessary for the performance of our agreement with you to provide a full-featured gaming service and deliver associated Content and Services.
B. It is necessary for compliance with legal obligations that CE-Asia are subject to (e.g. our obligations to keep certain information under tax laws).
C. It is necessary for the purposes of the legitimate and legal interests of CE-Asia or a third party (e.g. the interests of our other customers), except where such interests are overridden by your prevailing legitimate interests and rights; or
D. Where you have given consent to it.
The above reasons for collecting and processing Personal Data determine and limit what Personal Data CE-Asia collects and how CE-Asia uses it (see section 3.), how long CE-Asia stores it (see section 4.), who has access to it (see section 5.) and what rights and other control mechanisms are available to you as a user (see section 6.).
3. Data Collect and Process
3.1 Basic Account Data
While you set up an Account on Sonkwo, CE-Asia will collect your email address, cell phone number and locations. You are also required to choose a username and a password. The provision of this information is necessary to register a Sonkwo User Account. CE-Asia does not require you to provide or use your real name for the setup of a Sonkwo User Account.
3.2 Transaction and Payment Data
In order to make a transaction on Sonkwo (e.g. to purchase Subscriptions for Content and Services or to fund your Sonkwo Wallet), you may need to provide payment data to CE-Asia to enable the transaction. If you pay by credit card, you need to provide typical credit card information (name, address, credit card number, expiration date and security code) to CE-Asia, which CE-Asia will process and transmit to the payment service provider of your choice to enable the transaction and perform anti-fraud checks. Likewise, CE-Asia will receive data from your payment service provider for the same reasons.
3.3 Other Data You Explicitly Submit
CE-Asia will collect and process Personal Data whenever you explicitly provide it to us or send it as part of communication with others on Sonkwo, e.g. in Sonkwo Community, chats, or when you provide feedback or other user generated content. This data includes:
Information that you post, comment or follow in any of our Content and Services.
Information sent through chat .
Information you provide when you request information or support from us or purchase Content and Services from us, including information necessary to process your orders with the relevant payment merchant or, in case of physical goods, shipping providers.
Information you provide to us when participating in competitions, contests and tournaments or responding to surveys, e.g. your contact details.
Information that you upload to Sonkwo to make it available to other users and/or to CE-Asia.
3.4 Your Use of the Sonkwo Client and websites
CE-Asia collect a variety of information through your general interaction with the websites, Content and Services offered by Sonkwo.
Personal Data CE-Asia collects may include, but is not limited to, browser and device information, data collected through automated electronic interactions and application usage data.
Likewise, CE-Asia will track your process across our websites and applications to verify that you are not a bot and to optimize our services.
3.5 Your Use of Games and other Subscriptions
In order to provide you with services, CE-Asia need to collect, store and use various information about your activity in our Content and Services. "Content-Related Information" includes your Sonkwo account, as well as what is usually referred to as "game statistics". By game statistics CE-Asia means information about your games’ preferences, progress in the games, playtime, as well as information about the device you are using, including what operating system you are using, device settings, unique device identifiers, and crash data.
3.6 Tracking Data and Cookies
CE-Asia uses "Cookies", which are text files placed on your computer, to help us analyze how users use our services, and similar technologies (e.g. web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different devices and our services, as well as to improve the services CE-Asia is offering, to improve marketing, analytics or website functionality. The use of Cookies is standard on the internet. Although most web browsers automatically accept cookies, the decision of whether to accept or not is yours. You may adjust your browser settings to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you. You may refuse the use of cookies by selecting the appropriate settings on your browser. When you visit any of our services, our servers log your global IP address, which is a number that is automatically assigned to the network your computer is part of.
3.7 Content Recommendations
CE-Asia may process information collected under this section 3 so that content, products and services shown on the pages of the Sonkwo store and in update messages displayed when launching the Sonkwo Client can be tailored to meet your needs and populated with relevant recommendations and offers. This is done to improve your customer experience.
Subject to your separate consent or where explicitly permitted under applicable laws on email marketing, CE-Asia may send you marketing messages about products and services offered by CE-Asia to your email address. CE-Asia may also use your collected information to customize such marketing messages as well as collect information on whether you opened such messages and which links in their text you followed.
You can opt out or withdraw your consent to receive marketing emails at any time by either withdrawing the consent on the same page where you previously provided it or clicking the "unsubscribe" link provided in every marketing email.
3.8 Information Required to Detect Violations
CE-Asia collects certain data that is required for our detection, investigation and prevention of fraud, cheating and other violations of the applicable laws ("Violations"). This data is used only for the purposes of detection, investigation, prevention and, where applicable, acting on of such Violations and stored only for the minimum amount of time needed for this purpose. If the data indicates that a Violation has occurred, CE-Asia will further store the data for the establishment, exercise or defense of legal claims during the applicable statute of limitations or until a legal case related to it has been resolved. Please note that the specific data stored for this purpose may not be disclosed to you if the disclosure will compromise the mechanism through which CE-Asia detects, investigates and prevents such Violations.
4. Data Store
CE-Asia will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or where the applicable law provides for longer storage and retention period for the storage and retention period required by law. After that your Personal Data will be deleted, blocked or anonymized, as provided by applicable law.
If you terminate your Sonkwo User Account, your Personal Data will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage.
In certain cases Personal Data cannot be completely deleted in order to ensure the consistency of the gameplay experience or the Sonkwo Community Market.
Please note that CE-Asia is required to retain certain transactional data under statutory commercial and tax law for a period of up to ten (10) years.
If you withdraw your consent on which a processing of your Personal Data or of the Personal Data of your child is based, CE-Asia will delete your Personal Data respectively the Personal Data of your child without undue delay to the extent that the collection and processing of the Personal Data was based on the withdrawn consent.
If you exercise a right to object to the processing of your Personal Data, CE-Asia will review your objection and delete your Personal Data that CE-Asia processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.
5. Data Access
5.1CE-Asia and its subsidiaries may share your Personal Data with each other and use it to the degree necessary to achieve the purposes listed in section 2. above. In the event of a reorganization, sale or merger CE-Asia may transfer Personal Data to the relevant third party subject to applicable laws.
5.2CE-Asia may also share your Personal Data with our third-party providers that provide customer support services in connection with goods, Content and Services distributed via Sonkwo. Your Personal Data will be used in accordance with this Privacy Policy and only as far as this is necessary for performing customer support services.
5.3In accordance with internet standards, CE-Asia may also share certain information (including your IP address and the identification of Sonkwo content you wish to access) with our third party network providers that provide content delivery network services and game server services in connection with Sonkwo. CE-Asia content delivery network providers enable the delivery of digital content you have requested, e.g. when using Sonkwo, by using a system of distributed servers that deliver the content to you, based on your geographic location.
5.4The Sonkwo community includes message boards, forums and/or chat areas, where users can exchange ideas and communicate with each other. When posting a message to a board, forum or chat area, please be aware that the information is being made publicly available online; therefore, you are doing at your own risk. If your Personal Data is posted on one of our community forums against your will, please use the reporting function and the Sonkwo help site to request its removal.
5.5CE-Asia may allow you to link your Sonkwo User Account to an account offered by a third party. If you consent to link the accounts, CE-Asia may collect and combine information you allowed CE-Asia to receive from a third party with information of your Sonkwo User Account to the degree allowed by your consent at the time. If the linking of the accounts requires the transmission of information about your person from CE-Asia to a third party, you will be informed about it before the linking takes place and you will be given the opportunity to consent to the linking and the transmission of your information. The third party’s use of your information will be subject to the third party’s privacy policy, which CE-Asia encourages you to review.
5.6CE-Asia may release Personal Data to comply with court orders or laws and regulations that require us to disclose such information.
6. User’s Rights
If you are a user of our services, you can access, correct, and modify some of the personal information that you have provided to us via Sonkwo Account Settings.
You also have the rights to request a copy, rectification, erasure or blocking of your personal information and to object to our processing of your personal information in certain situations. You can exercise these rights by contacting us via the information in the About Us and Complaints section of this Privacy Policy.
You can close your account for Sonkwo by contacting Sonkwo Customer Support. Please be advised that account changes can take up to 30 days.
Note that this will not affect any alternative accounts that you might have; you will need to close those accounts separately.
7. Children’s Data
The minimum age to create a Sonkwo User Account is 16. CE-Asia will not knowingly collect Personal Data from children under this age. Insofar as certain countries apply a higher age of consent for the collection of Personal Data, CE-Asia requires parental consent before a Sonkwo User Account can be created and Personal Data associated with it collected. CE-Asia encourages parents to instruct their children to never give out personal information when online.
8. Updates and Changes to this Privacy Policy
CE-Asia may make alterations to this Privacy Policy from time to time and these variations shall become effective immediately upon being accessible from here or on the Effective Date.
CE-Asia will use reasonable efforts to notify you of any such changes, which will not apply to any earlier use of the Service or purchases of Games through the Service.
Your continued use of our Services will be deemed acceptance of the updated or amended Privacy Policy and these variations shall become effective immediately upon being accessible. If you do not agree to the changes, you should cease using the Service. If there is any conflict between this Privacy Policy and any terms or specific local terms appearing elsewhere on the Service, then this policy shall prevail.
Revision Date: October 30th, 2020